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Evidence Guide: PUAPOL013B - Create, maintain and enhance productive working relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAPOL013B - Create, maintain and enhance productive working relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Convey and receive information and ideas

  1. Communication techniques appropriate to the audience are used to present and express ideas to individuals and groups
  2. Communication/interaction is sensitive to social and cultural diversity and in accordance with organisational guidelines
  3. Client requirements are identified within the work teams/groups plans and negotiated to achieve mutually agreed outcomes to the community clients' satisfaction
  4. Input from others is sought and valued in developing new ideas
Communication techniques appropriate to the audience are used to present and express ideas to individuals and groups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication/interaction is sensitive to social and cultural diversity and in accordance with organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client requirements are identified within the work teams/groups plans and negotiated to achieve mutually agreed outcomes to the community clients' satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input from others is sought and valued in developing new ideas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop trust and confidence

  1. Regular consultation is undertaken with a range of internal and external clients
  2. Interpersonal styles and methods are adjusted/adapted to the social and cultural environment
  3. Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution
  4. The outcomes of consultation are made known promptly to stakeholders
Regular consultation is undertaken with a range of internal and external clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpersonal styles and methods are adjusted/adapted to the social and cultural environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues raised through consultations are dealt with and resolved promptly or referred to the appropriate personnel for resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The outcomes of consultation are made known promptly to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with others with professional integrity

  1. Dealings with others are conducted with professional integrity and consistent with the code of ethics
  2. Difficult situations are resolved to achieve outcomes which are acceptable to the participants and the organisation
  3. Interactions reflect respect, compassion and recognise diversity
Dealings with others are conducted with professional integrity and consistent with the code of ethics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult situations are resolved to achieve outcomes which are acceptable to the participants and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interactions reflect respect, compassion and recognise diversity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain effective networks

  1. Contact with a comprehensive range of service agencies is established according to community or organisational protocol and practice
  2. Effective working relationships are established with key people in relevant agencies and services
  3. Other agency principles, objectives and guidelines are identified and analysed for common and complementary purpose
  4. Support and referral requirements of other agencies are identified, recorded and consulted
  5. Concerns held by other agencies are anticipated
  6. confirmed and addressed positively, honestly and respectfully
Contact with a comprehensive range of service agencies is established according to community or organisational protocol and practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective working relationships are established with key people in relevant agencies and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Other agency principles, objectives and guidelines are identified and analysed for common and complementary purpose

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support and referral requirements of other agencies are identified, recorded and consulted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Concerns held by other agencies are anticipated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

confirmed and addressed positively, honestly and respectfully

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in the ability to develop effective and sound internal and external relationships which facilitate the achievement of planned outcomes

Consistency in performance

Evidence of competence must be assessed over time in a range of workplace or simulated situations

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments

Specific resources for assessment

No special requirements

Guidance information for assessment

Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicating and negotiating with colleagues, supervisors and subordinates

overtly displaying professionalism in all day to day work activities

counselling and mentoring colleagues

motivating, leading and directing individuals/teams

responding to the concerns of individuals and work teams

formal and informal monitoring of work performance

networking

Required Knowledge

jurisdictional laws

policies and procedures and in particular those related to work practices

rostering and workplace agreements and disciplinary procedures

organisational policy and procedures covering operational safety issues/practices

professionalism as expressed through an organisation's 'Codes of Ethics/Codes of Practice'

general and/or specialised policing tasks as appropriate to area of supervision

the organisation's corporate goals, plans and strategies

strategies to motivate and promote working relationships

work performance review processes and mechanisms

principles of networking

mentoring/coaching/developing others

goal setting

recognising individual differences

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Information and ideas may be derived from

departmental information

computer information systems

internal and external intelligence

community information

community groups

local/national/international media

other organisations

colleagues

team members, self, other policing personnel

provision of intelligence regarding local activities

passing on of information/feedback on community response to team's presence/actions

suggestions for new ways to tackle local issues

offers to establish new community policing ventures

requests for specialised assistance

Clients may include

internal (colleagues, supervisors, other police personnel) or external (government/non-government agencies, local community services including ethnic communities and groups, businesses, individuals)

Interpersonal styles and methods relate to the manner in which

the verbal and non-verbal communication processes are undertaken and reflect the officer's concepts of social/cultural equity and professionalism

Support may include

personal assistance

advice

brokering of new contacts

mentoring

referrals, etc

Codes of ethics refer to

the organisation's established

gazetted or implied guidelines for professional policing practice

Networks may be internal or external to the organisation and/or the workplace and could include linkages with

internal departments/sections

community grouped/individuals

local businesses

local disadvantaged support groups

Difficult situations may include

formal and informal complaints situations requiring mediation